We don't accept cancellations or exchanges on orders, we only accept refunds/returns if we have not described something correctly, we do take time to check all of our items before they are listed and before they are posted. Please read the description and study the photos carefully before purchasing. We want our customers to be happy please check all the measurements to ensure the item will fit you, we do not accept returns if the item doesn't fit. If you have a problem with your order please contact us within 48 hours of receiving you parcel. Items must be returned unworn and in the exact same condition they left us in.
Layaway and Split Payments:
Please email or message us to arrange layaway/split payments.
1) Layaway is available after 24 hours since the listing began on any items over £100
2) Deposits for layaway should be paid within 12 hours of our invoice being sent to you
3) We ask for a 25% deposit, deposits are non refundable if the balance is not paid in full on the given date
4) You have 2 weeks to pay the full amount, a date will be given, you can pay as much as you like whenever you like but everything must be paid by your given date
5) Please communicate with us, we are a small business and we are very flexible and understanding of the different time zones
6) Please message us on Instagram, Facebook or Email us to sort out layaway, the item or items will then be taken off the website once the deposit is paid.
Postage And Packaging:
We always post with Royal Mail, we only send parcels fully insured and tracked. We also post to Europe, USA, Australia and New Zealand. We charge for packaging and posting. We only send up to 2kg with Royal Mail, if you order a few items that weigh over 2kg your parcel will be sent with a courier, usually Hermes, Collect Plus or DPD. If you are outside of the UK and you are wanting to buy several items that are high in value and weight please message us before hand, it may cost too much to send so we would be better sending items in split parcels, message us for a quote. We carefuly package all of our items using tissue and bubble wrap, jewellery, accessories, bags, hats and shoes will all be sent out in boxes. All clothing, unless it's extra precious will be sent out in very strong mail bags.
We price items by size, rarity, colour, embellishment and condition. We always try and make our items in the best condition possible by repairing them if need be, that also affects the price. We do NOT accept offers or bulk discount.
We are a small business but we are very flexible and understanding. Thank you for shopping with us!